Refund policy
Shipping, Delivery, Returns, and Cancellation Policy
Last updated: July 27, 2026
This Shipping, Delivery, Returns, and Cancellation Policy applies to purchases made through Owen Aviation.co
Shipping Charges
The final shipping cost will be calculated and displayed during checkout before payment is submitted.
Customers are responsible for verifying that all shipping information is complete and accurate before placing an order. Owen Aviation is not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address provided by the customer.
Shipping costs for model kits, bricks, printed parts, stickers, and other physical products vary based on the size, weight, destination, and contents of the order.
Shipping Carriers
Orders are generally shipped using the United States Postal Service (USPS) or UPS. UPS may also be used for certain international destinations.
A different carrier may be requested by contacting Owen Aviation before placing an order. Additional charges may apply. Carrier changes cannot be made after a shipping confirmation or tracking number has been issued.
Order Processing
Processing times vary by product and are listed on the applicable product page.
Processing time refers to the time required to prepare an order for shipment. It does not include carrier transit time.
When an order ships, the customer will receive a confirmation email containing available tracking information.
Domestic Shipping
Domestic orders are shipped to addresses within the United States.
Tracking is included when supported by the selected shipping service. Estimated delivery dates provided during checkout or by the carrier are estimates only and are not guaranteed.
Owen Aviation is not responsible for carrier delays caused by weather, service interruptions, transportation issues, incorrect addresses, or other circumstances outside our control.
International Shipping
International shipping is available only to eligible destinations shown during checkout.
International customers are responsible for ensuring that the products ordered may be legally imported into their country.
Delivery times may vary significantly due to customs processing, local postal operations, transportation delays, and other factors outside Owen Aviation’s control.
Tracking availability and detail may vary after a shipment leaves the United States or is transferred to a destination-country postal carrier.
Customs Duties, Taxes, and Import Fees
Import duties, customs charges, value-added taxes, brokerage fees, and other government-imposed charges are not included in the product price or shipping charge unless expressly stated during checkout.
These charges are the customer’s responsibility.
Customers should contact their local customs authority before ordering to determine whether additional charges may apply.
Owen Aviation will not:
- Falsify a product’s value
- Mark a commercial purchase as a gift
- Provide an inaccurate customs description
- Take other actions intended to avoid customs duties or taxes
Refusing to pay customs charges does not qualify an order for a full refund.
Digital Instructions and Downloadable Products
Digital products may include instruction manuals, parts lists, reference files, decal files, or other downloadable materials.
Digital products are delivered to the email address entered during checkout or through the digital-delivery method identified on the product page.
Customers are responsible for entering a valid email address and checking spam, junk, promotions, and filtered email folders.
Digital-delivery timing will be stated on the applicable product page. Some files may be delivered automatically, while others may require up to two business days for preparation or delivery.
Because digital files cannot be physically returned, digital product sales are final once the download link, file, or access instructions have been delivered, except where otherwise required by law.
Customers experiencing a delivery or download problem should contact Owen Aviation for assistance via customerservice@owenaviation.co
Orders Containing Digital and Physical Products
Orders containing both digital and physical products may be fulfilled separately.
Digital instructions and files may be delivered by email before the physical portion of the order ships.
Printed parts, stickers, bricks, model components, and other physical goods will be shipped according to the processing timeframe stated on the product page.
Receiving the digital portion of an order does not mean that the physical portion has shipped.
Tracking Information
When tracking is available, it will be sent to the email address associated with the order.
Tracking information may take 24 to 72 hours to update after a shipping label is created.
A shipping label or tracking number may be generated while an order is completing final packing and awaiting transfer to the carrier.
Incorrect or Incomplete Addresses
Owen Aviation may use address-validation services for certain domestic orders.
When a potential address problem is identified before shipment, we may contact the customer using the email address provided with the order.
If the customer does not respond within two business days, Owen Aviation may cancel the order.
Customers requesting an address correction should contact Owen Aviation immediately. Address changes are not guaranteed after an order has entered processing.
Once an order has been transferred to the carrier, Owen Aviation may be unable to change or redirect the delivery address.
Returned or Undeliverable Packages
A package may be returned to Owen Aviation for reasons including:
- Incorrect or incomplete address
- Delivery refusal
- Unclaimed shipment
- Failure to pay customs duties or import charges
- Failure to collect the shipment
- Carrier inability to complete delivery
When a package is returned, Owen Aviation will contact the customer after it has been received and inspected.
Original shipping charges are nonrefundable.
Any refund will be limited to the eligible value of the returned physical products, less any nonrefundable payment-processing costs, return-shipping charges, customs charges, carrier fees, or other costs incurred by Owen Aviation.
Products must be returned in their original condition to qualify for a merchandise refund.
Digital products delivered as part of the order are nonrefundable.
The customer may request reshipment after paying the new shipping charge and any additional fees incurred.
Shipping Insurance
Standard shipping does not necessarily include insurance for the full retail value of an order.
Customers who wish to request additional shipping insurance should contact Owen Aviation before placing an order. Insurance availability and cost depend on the carrier, destination, and value of the shipment.
Purchasing insurance does not guarantee approval of a claim. Carrier documentation, photographs, packaging, and other evidence may be required.
Nothing in this section limits any consumer rights provided by applicable law or by the customer’s payment provider.
Packages Delayed in Transit
Carrier delivery estimates are not guarantees.
For domestic shipments, carriers may require a waiting period and formal investigation before a delayed package can be classified as lost. This period may be 30 days or longer depending on the carrier and service used.
For international shipments, the destination-country carrier or customs authority may need to complete its own investigation.
Customers should contact Owen Aviation when tracking has not updated for an extended period. We will provide reasonable assistance in initiating or supporting a carrier inquiry.
Owen Aviation cannot issue a replacement or refund while a package remains in transit and has not been declared lost by the carrier, except where otherwise required by law.
Damaged Orders
Customers should inspect physical products promptly after delivery.
Damage claims must be submitted within seven calendar days of confirmed delivery unless a different period is required by law.
The customer should provide:
- The order number
- A description of the damage
- Clear photographs of the product
- Photographs of the interior and exterior packaging
- Photographs of the shipping label
- Any other information requested for a carrier claim
Customers should retain all packaging until the claim has been resolved.
Depending on the circumstances, Owen Aviation may provide a replacement, replacement component, store credit, or refund for the affected item.
Minor variations associated with manufacturing, printing, color reproduction, model assembly, or custom production may not constitute damage or a defect.
Missing or Incorrect Items
Customers should contact Owen Aviation within seven (7) calendar days of delivery if an order contains an incorrect item or is missing an item.
Owen Aviation will review the order and, when appropriate, arrange for the correct or missing item to be provided at no additional cost.
Order Cancellations
A cancellation request must be submitted before the order has shipped, before digital files have been delivered, and before production has begun on custom or made-to-order products.
Cancellation requests are not guaranteed.
Orders containing custom-printed parts, custom stickers, personalized products, made-to-order products, or other customized items cannot be canceled once production has begun.
To request a cancellation, contact customerservice@owenaviation.co and include the order number.
Cancellation Refunds
Approved cancellation refunds will be returned to the original payment method.
Any deduction from a cancellation refund will be limited to costs that are nonrefundable to Owen Aviation, where permitted by applicable law. These may include payment-processing costs, currency-conversion costs, or work already completed on a custom order.
Orders canceled because of an inventory error by Owen Aviation will receive a full refund for the unavailable item and any applicable shipping charge associated solely with that item.
Banks and payment providers may require additional time to post a refund after it has been issued.
Returns
Unless otherwise stated on the product page, eligible physical products may be returned within 14 calendar days after confirmed delivery.
To qualify for a return, the product must be:
- Unused
- Unassembled
- Unmodified
- In its original condition
- In its original packaging
- Accompanied by all included parts, documentation, and accessories
Customers must request return authorization before sending an item back. Unauthorized returns may be refused.
The customer is responsible for return-shipping costs unless the return is caused by an error by Owen Aviation or a confirmed product defect.
Original shipping charges are nonrefundable.
Nonreturnable Products
The following products are not eligible for return or refund except where defective or otherwise required by law:
- Digital downloads
- Delivered instruction files
- Parts lists and digital reference materials
- Products that have been used, modified, damaged, or altered
- Clearance or final-sale products identified as nonreturnable
- Gift cards
Refunds for Approved Returns
Returned products will be inspected after they are received.
When a return is approved, the eligible refund will be issued to the original payment method.
The refund may be reduced for:
- Missing components
- Product damage
- Evidence of assembly or use
- Missing or damaged packaging
- Non-refundable shipping costs
- Costs caused by the customer’s handling of the product
Owen Aviation will notify the customer if a return does not qualify for a full refund.
Final Sale After Fulfillment
Digital sales become final after the applicable file, download link, or access information has been delivered.
Custom and made-to-order physical products become final once production has begun.
Other physical orders remain subject to the return conditions described in this policy.
Store Closures and Holiday Periods
Processing and response times may be extended during announced vacations, store closures, holidays, major product launches, or unusually high order volume.
Any known interruption will be posted on the Owen Aviation website when practical.
Contact
Questions regarding shipping, digital delivery, cancellations, returns, or order support may be sent to:
Owen Aviation
Email: customerservice@owenaviation.co
Website: https://owenaviation.co
Standard support hours are Monday through Friday, excluding holidays. Response times may vary during periods of high order volume.