Privacy policy

PRIVACY POLICY

Effective Date: June 22, 2026
Last Updated: June 22, 2026

This Privacy Policy describes how Owenaviation collects, uses, discloses, and otherwise processes personal information when you visit, use, make a purchase from, or otherwise communicate with us through owenaviation.co and any related services, features, content, or applications operated by us collectively, the “Services.”

For purposes of this Privacy Policy, “Owenaviation,” “we,” “us,” and “our” refer to James Owen Hewitt a sole proprietor doing business as Owenaviation.

By using the Services, you acknowledge the practices described in this Privacy Policy. Please review this Privacy Policy carefully. If you do not agree with it, you should discontinue use of the Services.

1. Business Identity and Contact Information

Owenaviation is a DBA operated by:

Legal owner: James Owen Hewitt
Doing business as: Owenaviation
Website: owenaviation.co
Email: customerservice@owenaviation.co
Country: United States

Questions, concerns, and privacy requests may be submitted using the contact information above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

Information you provide directly

We may collect information you provide to us, including:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Account login details
  • Order and transaction information
  • Products placed in your cart or saved for later
  • Customer-service communications
  • Product reviews, comments, or other content you submit
  • Marketing preferences
  • Information submitted through forms, surveys, contests, promotions, or email subscriptions
  • Any other information you choose to provide

Payment information

Payments are processed through Shopify Payments or other third-party payment providers made available at checkout.

Depending on the payment method you select, payment providers may collect information such as:

  • Credit or debit card details
  • Billing information
  • Bank or payment-account information
  • Transaction-verification information

Owenaviation generally does not receive or store complete payment-card numbers. Payment information is processed by the applicable payment provider under its own privacy policy and security practices.

Device and usage information

When you visit or use the Services, we and our service providers may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Device identifiers
  • Cookie identifiers
  • Pages viewed
  • Links clicked
  • Search activity
  • Referring website
  • Date and time of visits
  • Approximate location derived from your IP address
  • Shopping and checkout activity
  • Interactions with advertisements or marketing communications
  • Information about how you navigate and use the Services

Information concerning purchases

We may collect information regarding:

  • Products purchased, returned, or considered
  • Order dates and amounts
  • Shipping and delivery status
  • Discounts and promotional codes
  • Refunds, cancellations, and customer-service history

3. Sources of Personal Information

We may collect personal information from:

  • You directly
  • Your browser, device, or interactions with the Services
  • Shopify and its affiliated services
  • Payment processors
  • Shipping, fulfillment, and delivery providers
  • Analytics providers
  • Advertising and social-media platforms
  • Email and marketing-service providers
  • Fraud-prevention and security providers
  • Customer-service applications
  • Referral partners and affiliates
  • Applications or integrations installed on our Shopify store
  • Publicly available sources, when permitted by law

4. How We Use Personal Information

We may use personal information to:

Provide products and services

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Manage returns, exchanges, cancellations, and refunds
  • Maintain customer accounts
  • Provide customer support
  • Respond to questions and requests

Operate and improve the Services

  • Maintain and administer the website
  • Personalize your shopping experience
  • Remember preferences and shopping-cart contents
  • Analyze how customers use the Services
  • Improve our products, website, customer service, and business operations
  • Diagnose technical issues
  • Develop new products, features, and services

Marketing and advertising

Subject to applicable law and your choices, we may use personal information to:

  • Send promotional emails and other marketing communications
  • Recommend products that may interest you
  • Measure the effectiveness of advertising
  • Create or use advertising audiences
  • Display personalized or interest-based advertisements
  • Reconnect with visitors who have interacted with our website or products

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Security and fraud prevention

We may use personal information to:

  • Authenticate accounts and transactions
  • Detect and prevent fraud
  • Investigate suspicious or unauthorized activity
  • Protect the Services, customers, and our business
  • Enforce our policies and agreements
  • Maintain the security and integrity of our systems

Legal and compliance purposes

We may use personal information to:

  • Comply with applicable laws, regulations, court orders, and legal processes
  • Respond to lawful requests from government authorities
  • Establish, exercise, or defend legal claims
  • Maintain tax, accounting, and business records
  • Protect our legal rights and the rights of others

5. How and Why We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

Service providers

We may disclose information to companies that perform services on our behalf, including:

  • Ecommerce hosting
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting and maintenance
  • Data storage
  • Customer service
  • Email delivery
  • Marketing
  • Analytics
  • Advertising
  • Fraud detection
  • Security
  • Accounting and professional services

These providers may process information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Business and marketing partners

We may disclose information to advertising, analytics, social-media, affiliate, or marketing partners to measure advertising, provide relevant promotions, and understand how customers interact with the Services.

Depending on applicable privacy law, some of these disclosures may be considered “selling,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Legal and safety disclosures

We may disclose information:

  • To comply with applicable law or legal process
  • In response to subpoenas, warrants, court orders, or government requests
  • To investigate suspected fraud, abuse, or unlawful activity
  • To enforce our agreements and policies
  • To protect our rights, property, customers, business, or others

Business transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction.

With your direction or consent

We may disclose personal information when you direct us to do so, request a service involving another party, or otherwise provide consent.

6. Shopify and Other Service Providers

Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer products and services to you.

Shopify may collect and process personal information about your use of the Services, including information concerning your device, browsing activity, purchases, and interactions with this store and other Shopify-powered stores and services.

In some circumstances, Shopify acts as a service provider or processor on our behalf. In other circumstances, Shopify may process information for its own purposes as described in Shopify’s applicable privacy notices and terms.

Shopify and its affiliates may process personal information in countries other than the country where you live.

Payment providers

Payment information may be processed by Shopify Payments and other payment options available through checkout, such as:

  • PayPal
  • Apple Pay
  • Shop Pay
  • Google Pay
  • Amazon Pay

Each payment provider processes personal information according to its own privacy policy.

Fulfillment and shipping providers

We may provide necessary order information to fulfillment, postal, and delivery companies, including:

  • United States Postal Service
  • UPS
  • FedEx
  • DHL
  • Other shipping carriers selected for your order

These companies receive information needed to prepare, ship, track, and deliver orders.

Analytics providers

We may use analytics services to understand website traffic and customer behavior, including:

  • Shopify Analytics
  • Google Analytics, if enabled

Analytics providers may collect information through cookies, pixels, software-development kits, and similar technologies.

Advertising and social-media providers

We may use advertising or social-media services, including:

  • Meta, including Facebook and Instagram
  • Google
  • Pinterest
  • TikTok

These providers may collect or receive information about your device, activity, and interactions to measure advertising, build audiences, or display relevant advertisements.

Shopify applications and integrations

We may use third-party Shopify applications to provide features such as:

  • Email marketing
  • Customer reviews
  • Order tracking
  • Product recommendations
  • Customer support
  • Fraud prevention
  • Inventory management
  • Digital-product delivery
  • Preorders
  • Social-media integration

These providers may process personal information necessary to provide their services. This Privacy Policy should be updated when applications or service providers materially change.

7. Cookies and Tracking Technologies

We and our providers use cookies, pixels, tags, local storage, software-development kits, and similar technologies.

These technologies may be used to:

  • Keep the website functioning
  • Maintain shopping carts and checkout sessions
  • Remember preferences
  • Authenticate users
  • Prevent fraud
  • Understand website performance
  • Analyze traffic and usage
  • Measure marketing effectiveness
  • Personalize content
  • Provide interest-based or targeted advertising

Types of cookies

We may use:

Strictly necessary cookies: Required for essential website functions, security, checkout, shopping-cart operation, and account access.

Functional cookies: Used to remember preferences and provide enhanced website features.

Analytics or performance cookies: Used to understand how visitors interact with the Services and improve performance.

Advertising cookies: Used to measure campaigns, create audiences, and display advertisements based on interests or prior activity.

Where required, nonessential cookies will be used only after obtaining appropriate consent.

You may manage certain cookie choices through the cookie banner or privacy-preferences tool available on our website. You may also configure your browser to block or delete cookies. Blocking certain cookies may prevent parts of the Services from functioning correctly.

8. Behavioral Advertising and Opt-Out Choices

We may work with advertising and analytics providers to display advertisements based on your visits, purchases, interests, or activity across websites and services.

We do not sell personal information for money. However, certain disclosures to advertising or analytics providers may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws.

Where applicable, you may opt out by:

  • Selecting “Do Not Sell or Share My Personal Information” or the comparable privacy-choice link on our website
  • Using our website’s cookie or privacy-preferences tool
  • Adjusting advertising preferences through the applicable advertising platform
  • Enabling a legally recognized browser-based opt-out signal, such as Global Privacy Control, where required by applicable law
  • Contacting us using the information in the “Contact Us” section

Opting out of targeted advertising does not necessarily mean you will stop receiving advertisements. Advertisements may instead be less personalized.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders and provide customer service
  • Maintain business and transaction records
  • Comply with tax, accounting, and legal requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Protect our legal rights

Retention periods depend on the type of information, why it was collected, applicable legal requirements, and whether the information is needed to establish or defend legal claims.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

  • Restricted access to business accounts
  • Password and authentication controls
  • Encryption provided by Shopify and payment providers
  • Secure checkout technology
  • Service-provider security measures
  • Software updates and access monitoring
  • Fraud-prevention tools

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk.

You are responsible for protecting your account credentials and notifying us if you believe your account or information has been compromised.

11. Customer Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

  • Request access to personal information we maintain about you
  • Request a copy of your personal information
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request information about categories of information collected, used, or disclosed
  • Request information about categories of recipients
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Request data portability
  • Appeal a decision concerning a privacy request
  • Lodge a complaint with an applicable data-protection authority
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are not absolute. We may deny or limit a request where permitted by law, including where information must be retained for legal, security, fraud-prevention, accounting, tax, warranty, or transaction-completion purposes.

Submitting a request

To submit a privacy request, contact us at:

Email: customerservice@owenaviation.co
Subject: Privacy Request
Mail: [BUSINESS MAILING ADDRESS]

Your request should include:

  • Your full name
  • The email address associated with your account or order
  • Your request type
  • Relevant order information, if applicable
  • Your state or country of residence

We may need to verify your identity before processing a request. Verification may require matching information you provide with information already maintained in our records.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

Appeals

If we deny a request and applicable law grants you an appeal right, you may appeal by emailing customerservice@owenaviation.co with the subject line “Privacy Request Appeal.”

12. International Visitors

Owenaviation is based in the United States. If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States, Canada, and other countries where Shopify or our providers operate.

These countries may have privacy laws that differ from those in your country.

Where required, we and our providers rely on recognized legal mechanisms for international data transfers, such as contractual safeguards, adequacy decisions, consent, or other lawful transfer mechanisms.

European Economic Area, United Kingdom, and Switzerland

Where applicable, our legal bases for processing personal information may include:

  • Performance of a contract, such as processing and fulfilling an order
  • Compliance with legal obligations
  • Our legitimate interests, such as improving the Services, securing the website, preventing fraud, and operating our business
  • Your consent, such as for certain marketing or nonessential cookies

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

You may also have the right to complain to the data-protection authority in the country where you live or work.

13. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

We do not knowingly sell or share personal information belonging to children under the age at which parental or guardian consent is required by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us, contact us at customerservice@owenaviation.co. We will take reasonable steps to investigate and delete the information where required.

14. Third-Party Websites and Services

The Services may contain links to websites, applications, social-media platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party services. Information you provide directly to a third party is governed by that party’s privacy policy.

We encourage you to review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • The Services
  • Technology
  • Service providers
  • Legal or regulatory requirements

When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by law, we may provide additional notice or obtain consent before material changes take effect.

16. Contact Us

Questions, concerns, complaints, and privacy requests may be directed to:

James Owen Hewitt
Doing business as Owenaviation
Email: customerservice@owenaviation.co
Website: owenaviation.co

For privacy requests, please use the subject line “Privacy Request.”